"Fair & transparent mountain policies"
CANCELLATIONS, RESCHEDULING & RETURNS
We understand that mountain weather and personal schedules can be unpredictable. Here is our straightforward policy.
TREK CANCELLATION TIMELINE
- Up to 15 Days Before Departure: 100% credit voucher with lifetime validity or free date rescheduling to any batch.
- 14 to 7 Days Before Departure: 70% credit voucher or date transfer with a nominal batch fee.
- Less Than 7 Days Before Departure: 50% credit voucher towards any future Himalayan expedition.
WEATHER & UNFORESEEN NATURAL EVENTS
In the rare event that a high-altitude trek is called off prior to departure due to landslides, excessive snowstorms, or governmental forest closures, 100% of your payment is converted into a Wildways Voucher valid for 24 months across any trail.
PURCHASED GEAR & HARDWARE RETURNS
Unused outdoor gear, apparel, and hardware in original tags can be returned within 7 days of delivery for an instant replacement or bank refund.